Frequently Asked Questions
0ktk FAQ — All Your Questions Answered in One Place
From opening an account to deposits, withdrawals, bonuses, and security — find every answer about 0ktk right here.
Welcome to 0ktk. This FAQ page is designed to give Bangladeshi players detailed answers to the most common and important questions. Whether it is registering an account, depositing with bKash or Nagad, curiosity about slots or cricket betting, welcome bonus terms, or responsible gaming — you will find answers organised into five sections below. If your question is not covered, our 24/7 live chat support is always ready.
Account and Registration
To open an account at 0ktk, you will need an active mobile number, an email address, and a Bangladeshi identity document (NID or passport). The registration process is straightforward and takes only a few minutes to complete. Please note that 0ktk is for players aged 21 and above only.
No. Only one account per person is allowed at 0ktk. Any attempt to open multiple accounts using the same name, mobile number, or device may result in those accounts being closed and bonuses being cancelled. This rule is strictly enforced to ensure fair play.
Click the "Forgot your password?" link on the login page, then enter your registered email or mobile number. An OTP will be sent to you shortly. Use the OTP to set a new password. If you have trouble, contact 0ktk live chat support.
Yes, KYC verification must be completed in order to make withdrawals. It is essential for maintaining a safe and legitimate environment and for preventing fraud. Once you submit a photo of your identity document and a selfie, the 0ktk team completes verification quickly. This process also ensures the security of your account.
First make sure your internet connection is working and that you are using the correct email and password. Clear your browser cache and try again. If the problem persists, contact 0ktk live chat — our support team is available 24/7 to help.
Deposits and Withdrawals
Deposits via bKash are generally instant — funds are credited to your 0ktk account within a few seconds to a few minutes of sending. Please send to the designated merchant number with the correct reference. If there is an issue, share a screenshot in live chat.
The minimum deposit amount at 0ktk is ৳100 — this applies to all methods including bKash, Nagad, Rocket, and bank transfer. The minimum withdrawal amount is ৳800. You can submit a withdrawal request once your balance is at least ৳800.
Yes, 0ktk accepts deposits via both Nagad and Rocket. Bank transfer is also available. The minimum deposit amount is ৳100 for each method. Choose your preferred method and make sure you use the correct reference number.
Once a withdrawal request is approved, funds generally reach your bKash, Nagad, or Rocket account within 15 minutes to 2 hours. Bank transfers may take a little longer. Having your verification completed makes withdrawals faster.
0ktk does not charge any additional fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transaction charges, which are governed directly by that service's terms.
Games and How to Play
To bet on BPL matches at 0ktk, go to the cricket section and select an ongoing or upcoming BPL match. You will find markets for match winner, total runs, toss, and many more. Both pre-match and in-play (live betting) options are available. Set your stake and confirm your bet.
RTP, or Return to Player, is the theoretical percentage of total wagers that a slots game pays back as winnings over the long term. For example, a 96% RTP means that on average ৳96 may be returned for every ৳100 wagered. This is an average figure — the outcome of each spin is completely random and independent.
Yes, 0ktk is fully mobile-friendly. All games, betting markets, and the live casino can be enjoyed from any Android or iOS smartphone browser. There is no need to download a separate app — you get the full experience directly in your browser.
In the live casino, you play in real time with real dealers, broadcast live via video streaming. At 0ktk you will find live tables from leading providers such as Evolution Gaming and Ezugi. You can enjoy the authentic casino atmosphere from home.
Yes. Aviator is a crash-style game by Spribe and is available at 0ktk. A plane takes off and the multiplier keeps rising — you must cash out before the plane crashes. The game is fast-paced and every round is completely separate and random.
0ktk's games come from reputable providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming. These providers have their random number generators (RNG) tested by independent third-party auditors. 0ktk maintains fair play through SSL encryption and a secure gaming environment.
Bonuses and Promotions
The 0ktk welcome bonus is 150% on your first deposit — up to a maximum of ৳5,000. That means if you deposit ৳2,000 you receive ৳3,000 as a bonus, giving you a total balance of ৳5,000. The bonus is added automatically when you make your first deposit after opening a new account.
The wagering requirement for the 0ktk welcome bonus is 20x. This means you need to place bets totalling 20 times the bonus amount before winnings from the bonus can be withdrawn. For example, if you receive a ৳3,000 bonus you will need to wager a total of ৳60,000. Full details are available on the terms and conditions page.
0ktk's VIP program has 5 levels: Bronze, Silver, Gold, Platinum, and Diamond. After opening your account, playing regularly and increasing your wagering will move you up to higher levels automatically. Each level offers benefits ranging from weekly cashback to exclusive rewards.
Weekly cashback by VIP level: up to 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum, and 0.8% at Diamond. The higher the level you reach, the more benefits you receive. Cashback is credited directly to your account.
Bonuses can generally be used on slots and casino games. Whether a bonus applies to cricket or sports betting depends on the terms of the specific promotion. Detailed conditions for each offer are available on the site, and if you are unsure you can ask in live chat.
Security and Responsible Gaming
Yes. 0ktk uses SSL encryption technology to keep your personal information and transaction data secure. Your information is not sold or shared with third parties. Visit our privacy policy page for full details.
0ktk is for players aged 21 and above only. This age limit is strictly enforced to protect minors and ensure responsible gaming. Age is verified during registration and documents may be requested.
Yes. 0ktk offers self-exclusion as a responsible gaming tool. You can temporarily close your account for a set period. To use this feature, contact live chat or email [email protected].
Yes, 0ktk takes responsible gaming seriously. You can set your own daily, weekly, or monthly deposit limits. Setting these limits makes it easier to stay in control of your budget. Contact support to set up your limits.
0ktk's live chat support is available in Bengali 7 days a week, 24 hours a day. Whether it is 3 AM or 6 AM — you can get immediate help at any time. You can also reach us by email: [email protected].
0ktk believes gaming is for entertainment, not addiction. If you feel you are losing control of your play, take a break immediately and speak with 0ktk support. Talk to a family member or someone you trust. You will find detailed guidance on our responsible gaming page.
Still have questions?
Contact support — we are here for you 24/7.
Get in Touch with Us
You can reach the 0ktk team through any of the channels below.
Live Chat
Get direct support in Bengali 24/7. Click the live chat button from any page on the site.
Email Support
[email protected] — email us for any issue or enquiry.